Shipping
How long does shipping take? Orders typically ship within 3-5 business days of being placed. Once shipped, delivery usually takes approximately 3-7 business days depending on your location. You’ll get a tracking email as soon as your order is on its way.
How much does shipping cost? Standard shipping is a flat rate of $8.99. Orders over $100 ship free.
Do you offer free shipping? Orders over $100 ship free within the U.S.
Do you ship internationally? We currently only ship orders within the United States.
How do I track my order? You’ll receive a shipping confirmation email with a tracking number once your order ships. Click the link in that email to follow your package. If you have any issues with your tracking number or questions about your order, reach out to us at gurdy@birdiechaser.com.
My package says “delivered” but I don’t have it. What should I do? Check around your delivery area, including side doors, porches, and with neighbors. If you still can’t find it after 24 hours, contact us at gurdy@birdiechaser.com with your order number and we’ll help sort it out.
Returns and Exchanges
What is your return policy? We accept returns within 30 days of your purchase date. Items need to be unworn, unwashed, and in original condition with tags attached.
How do I start a return or exchange? To start a return or exchange, you need to send us your receipt or a proof of purchase, please don’t send the purchase back to the manufacturer. You can reach us at gurdy@birdiechaser.com. Once we get the email, we’ll review it and get back to you.
How long does a refund take? Once we receive your return, it gets inspected. After inspection, your refund will be processed. That part doesn’t usually take long, but it may take an additional few days for your bank to post the credit.
Who pays for return shipping? Customers are responsible for return shipping costs. Original shipping fees are non-refundable, and any return shipping costs may be deducted from the refund when applicable.
Can I return sale items? Sale items are final sale and cannot be returned. To read the list of non-returnable items, check out our return policy.
What if I received a damaged or wrong item? Send us an email at gurdy@birdiechaser.com with your order number and a photo of the issue. We’ll make it right, whether that’s a replacement or a full refund.
Sizing and Fit
How do your clothes fit? Our t-shirts and polos have a standard fit. We recommend reviewing the product details before ordering. If you’re between sizes or unsure, email us at gurdy@birdiechaser.com and we’ll help.
What if my order doesn’t fit? No stress. You can exchange eligible items for a different size within our return window. Email us at gurdy@birdiechaser.com with your order number and we’ll help with next steps.
Products
What are your products made of? Our products are made from a range of materials depending on the item. Check individual product pages for exact material details.
Who is Gurdy? Gurdy is our golf ball character and the heart of Birdie Chaser. He’s optimistic, mischievous, and always chasing the next birdie. You’ll spot him across our apparel, headcovers, plush, accessories, games, and more.
Are Gurdy headcovers and plush toys safe for kids? Some Gurdy products may be enjoyed by families, but they are not intended for children under 3 and should be used with supervision. Headcovers and plush items are not toys. Please check individual product details for more information.
Do you restock sold-out items? Some items come back, some don’t. Limited drops and seasonal products may or may not be restocked once they sell out. Follow us on social or join our email list to get notified when new gear drops.
Do you sell gift cards? Not yet! Gift cards are definitely something we’ve heard you ask for, and we love the idea. Stay tuned if anything changes!
The Birdhouse (Membership)
What is the Birdhouse? The Birdhouse is our paid membership. Members get access to exclusive products you won’t find in the Pro Shop, plus challenges, giveaways, and first dibs on new drops. It’s the inside track for people who want more from the brand than just gear.
How much does a Birdhouse membership cost? A membership for The Birdhouse costs $6.99/month.
What do I get as a Birdhouse member? Members receive Birdhouse perks, access to exclusive products, and eligible entries into Gurdy’s Golden Giveaway as described on the Birdhouse page and official rules.
Can I buy Birdhouse-exclusive products without a membership? No. Birdhouse products are only available to active members. If you see something you want in the Birdhouse collection, joining is the only way to get it.
How do I cancel my membership? Members can cancel anytime through their account settings or by emailing us at gurdy@birdiechaser.com. Membership benefits remain active through the end of the current billing period.
Orders and Payments
What payment methods do you accept? We accept all major credit cards through Stripe, as well as Klarna and Affirm.
Can I change or cancel my order after placing it? If your order hasn’t shipped yet, we may be able to help. Email us at gurdy@birdiechaser.com as soon as possible with your order number. Once an order ships, we can’t make changes, but you can start a return when it arrives.
I didn’t get an order confirmation email. What’s going on? Check your spam or junk folder first. If it’s not there, email us at gurdy@birdiechaser.com with the name and email you used at checkout and we’ll look it up.
Contact
How do I get in touch? Birdie Chaser currently offers support by email and contact form. Send us a note anytime at gurdy@birdiechaser.com and we’ll help as quickly as we can.
Do you have a phone number? We are an online only team, so we unfortunately don’t have a phone number.
Are you on social media? Yes. Follow us on Facebook, Instagram, and TikTok for new drops, Gurdy sightings, and community highlights. YouTube is on the way.