Thank you for shopping with Birdie Chaser. We want you to love what you ordered, but if something is not right, please review our return and refund policy below.
This policy applies only to purchases made directly through birdiechaser.com.
Return Eligibility
Eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must be:
- unused, unworn, and unwashed;
- in its original condition;
- returned with any original tags, packaging, and accessories, if applicable; and
- accompanied by proof of purchase, such as an order confirmation or receipt.
Birdie Chaser reserves the right to deny any return that does not meet these requirements.
How to Start a Return or Exchange
To request a return or exchange, please email us at gurdy@birdiechaser.com with:
- your order number or proof of purchase;
- the item you would like to return or exchange; and
- whether you are requesting a refund or exchange.
Please wait for return approval and instructions before shipping anything back. Items sent back without prior approval may not be accepted.
Please do not send items back to the manufacturer.
Refunds
Once we receive your approved return, we will inspect the item to confirm that it meets the return conditions above.
If the return is approved, we will process the refund to your original payment method. Your bank or card provider may take additional time to post the refund to your account.
Original shipping charges are not refundable unless the return is due to an error by Birdie Chaser, such as sending the wrong item or a defective item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error by Birdie Chaser.
We recommend using a trackable shipping method. Birdie Chaser is not responsible for returned items that are lost, delayed, or damaged in transit.
Exchanges
Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer a refund or another available option.
Items That Cannot Be Returned
The following items are final sale and cannot be returned or exchanged:
- gift cards;
- items marked final sale;
- personalized or custom-made products;
- items that have been worn, washed, used, damaged, altered, or are not in original condition.
If you are unsure whether an item qualifies for return, please email us at gurdy@birdiechaser.com before sending it back.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, email gurdy@birdiechaser.com as soon as possible with your order number and photos of the issue.
We will review the issue and, if appropriate, provide a replacement, exchange, refund, or other resolution.
Questions
For questions about returns, exchanges, or refunds, please contact us at:
Birdie Chaser is operated by RoeShow LLC dba Birdie Chaser
2636 South Wilson Street, Suite A4
Tempe, AZ 85282
USA